FAQ

Today we have the following discount promo’s active:

PASS Professional Plus is offered at a highly reduced price with 25% off!

Today we also have a promo active that 20% discount is applied on your courses when you subscribe to two (or more) PASS courses at the same time!

See the following page for all information:
https://pilotassessments.com/pilot-assessments/

In case other promos will become active we will announce it via one of our communication channels.

Please do not contact the PASS Support Team for coupon codes as their main priority is keeping the platform operational for all our candidates and to provide support where needed.

We’re sorry, but pausing a package is not possible.

Once a package is activated, it runs continuously for its full duration and cannot be temporarily put on hold. This policy helps ensure consistent access, predictable service timelines and fairness for all users.

Please keep the above into account when choosing your subscription duration!

Yes. You may subscribe to multiple PASS packages simultaneously. All active packages run in parallel, and you can access their content through the same PASS account.

PASS Professional is a generic preparation package which contains all preparation content to prepare for airlines for which we don’t offer a specific (targeted) preparation.

Additionally, PASS Professional Plus allows you to make a one-time change to a flight school or airline preparation for the remaining days of your subscription!

In case you have an upcoming assessment at one of the airlines for which we offer a targeted preparation, we advice to subscribe to this package as it allows access to all content and the forum of the specific airline.

If you are experiencing technical issues with the dashboard, one of the tests, or your joystick, please try the following troubleshooting steps:

Use the latest version of Google Chrome, as it provides the best compatibility with our platform. If you are already using Chrome, make sure it is fully up to date. We also recommend opening the platform in an Incognito window, as this disables most browser extensions and plugins that could interfere with the website.

If the issue persists, try a different modern browser. You can also try a different device (such as a mobile phone, tablet, or another computer) to determine whether the issue is specific to your current device or browser.

For joystick-related issues, ensure that your joystick drivers and any accompanying software or firmware are updated to the latest version provided by the manufacturer.

If the problem continues after completing the steps above, please contact the PASS Support Team and include as much information as possible, such as the name of the affected test, your browser, your device type (mobile phone, tablet, or computer) and operating system, your joystick model (if applicable), and any error messages or screenshots. This information will help us identify the cause of the issue and assist you as quickly as possible.

For airline and flight school packages, the minimum duration is 14 days.

For our generic packages, the shortest option is the PASS Basic package, which is 30 days.

It is not possible to subscribe to packages with a shorter amount of days.

We generally recommend starting your preparation as early as possible rather than the day before your assessment. This allows you to build confidence and ensures you’re fully prepared, not only for the online assessment but also for any potential on-site assessments should you receive an invitation earlier than expected.

To be fully prepared for all stages, we would recommend at least the 3 months package.

No, we don’t offer a free trial. However, you can sign up for a free PASS account, which gives you access to a selection of free content to explore before upgrading.

If you cannot login with your Facebook account, please open this page and fill in your e-mail address related to your Facebook/connected to your PASS account.

A password reset e-mail will be send to you allowing you to change your password and to login with the respective e-mail address.

If a password reset does not work, contact the PASS Support Team!

We’ll be happy to assist! ♥

At PASS, we take pride in the quality of our preparation content and the dedicated 24/7 work of our team to provide continuous updates and support.

We encourage all candidates to sign up for free to test the compatibility of our platform and software before purchasing or subscribing.

A refund will only be issued if the PASS software is proven to be faulty or non-operational during the active subscription period — and this malfunction prevents the candidate from using the platform to prepare for their assessment.

PASS reserves the right to verify whether the software has been successfully used.

For investigative purposes, PASS may request proof from the candidate, such as screenshots or videos demonstrating the issue.

If a candidate has completed a test, accessed the forum, or otherwise used the software successfully, the software is deemed functional, and no refund will be granted.

Approved refunds are subject to a 10% administrative fee to cover payment provider fees and processing costs.

By using the PASS website and platform you agree to the terms and conditions.

The above information is included in this section of the terms and conditions.

An airline package renewal discount of 20% has been technically integrated inside each package to renew that specific package in case extra preparation time is needed.

Unfortunately this discount is not transferable to a different package.

The PASS dashboard and content is only accessible with an active internet connection.

One of the major functionalities of the PASS platform is the scoring and graph algorithm which is connected to the tests which as well requires and active internet connection for correct score progression display graphs.

As both the dashboard and content are optimized for mobile devices, no app is available at the moment.

No, all PASS orders include a VAT amount which is based on your location and in accordance with our OSS VAT compliance. There is no option to enter a VAT number. After placing your order you will receive an invoice which includes the VAT amount for your bookkeeping and possible VAT charge back according to your local regulations.

Yes. The PASS platform is fully compatible with mobile devices, including iPads.

You can easily verify this yourself by creating a free PASS account and trying our free practice tests on your preferred device.

Please note that some psychometric aptitude tests contain a large amount of visual information that must be processed quickly. For these specific tests, we recommend using a desktop computer or laptop with a standard-sized screen for the best experience.

If a particular assessment is designed to be completed on a desktop or laptop, this is because the official airline or flight school assessment also requires a normal computer screen. In these cases, practicing on the same type of device will provide the most realistic preparation and the best training experience.

It depends on the assessment provider if a calculator is allowed.

For the AON online assessment, the use of a calculator is allowed.

For other assessments, such as Wizz Air, COMPASS, Mollymawk, and IP-BQ, calculators are not permitted. You will only be provided with a pen and paper.

We strongly recommend practicing mental math, as it not only aligns with the test requirements but can also help you solve questions more efficiently within the time limits.

For the psychometric tests at PASS we’re not just using a correct/incorrect scoring method. We believe (and this has proven over time) it is more beneficial to calculate your performance with our performance algorithm.

For this we take the correct and incorrect answers and the amount of test time available into account, plus an additional “PASS” factor. This results in your performance which is shown at the end of the test.

This could mean that even though you’ve had a certain number of correct answers in your test, that the balance in relation to your incorrect answers and the time available results in a low performance.

The same applies for the other way around, if you’ve scored a large amount of correct answers and you’ve had a low amount of incorrect answers, that the PASS performance calculation shows a high percentage.

At PASS the performance goal line is defined at 80% as this has proven to be very effective for the real assessment tests. So in general our advice is to achieve a score of at least 80% for each test.

Wishing you all the best!

The days inside a package subscription are fixed (static) and not adjustable by our team.

No, sharing of an account is not allowed and may result in your account being suspended.

It is also not recommended for your training purposes as this will disturb your performance and progression graphs.

No, we recommend to do your assessment preparation on the same kind of device which you can/will expect to do your real assessment on.

Also, the psychometric tests contain a lot of information which needs to be processed by the candidate and accurately dealt with. For the purpose of an efficient and optimized training we would thus recommend to do your preparation on a laptop or computer with a screen size optimal for fast and correct information processing and subsequent handling.