Frequently asked questions

In case anything is still unclear, don't hesitate to contact our support team

Unfortunately the days in a package are fixed (static) and not interchangeable to another airline.

By using the PASS website and platform you agree to the terms and conditions. You can read about our refund policy in this section of the terms and conditions.

At the moment only PASS Professional Plus is offered at a highly reduced price.

In case another promo period will become active we will announce it via one of our communication channels.

Please do not contact the PASS Support Team for coupon codes as their main priority is keeping the platform operational for all our candidates and to provide support where needed.

A package renewal discount of 20% has been technically integrated inside each package to renew that specific package in case extra preparation time is needed.

Unfortunately this discount is not transferable to a different package.

The days inside a package subscription are fixed (static) and not adjustable by our team.

No, sharing of an account is not allowed and may result in your account being suspended.

It is also not recommended for your training purposes as this will disturb your performance and progression graphs.

The PASS dashboard and content is only accessible with an active internet connection.

One of the major functionalities of the PASS platform is the scoring and graph algorithm which is connected to the tests which as well requires and active internet connection for correct score progression display graphs.

As both the dashboard and content are optimized for mobile devices, no app is available at the moment.

PASS Professional is a generic preparation package which contains all preparation content to prepare for airlines for which we don’t offer a specific (targeted) preparation.

In case you have an upcoming assessment at one of the airlines for which we offer a targeted preparation, we advice to subscribe to this package as it allows access to all content and the forum of the specific airline.

You can disregard the one package that is mentioned on the frontpage of the dashboard (only one package can be displayed here).

Both packages are accessible via the menu on the left -> “Pilot Assessments”.

No, we recommend to do your assessment preparation on the same kind of device which you can/will expect to do your real assessment on.

Also, the psychometric tests contain a lot of information which needs to be processed by the candidate and accurately dealt with. For the purpose of an efficient and optimized training we would thus recommend to do your preparation on a laptop or computer with a screen size optimal for fast and correct information processing and subsequent handling.

Yes sure, just follow the link on the frontpage of the website and experience the content and the user friendliness of the PASS dashboard for yourself.

For this we would recommend you to take a free look in the PASS dashboard where you can click on each subject to view the tests that are available inside this subject.

Whether your upcoming assessment is for a flight school or for an airline company, we recommend to use the PASS platform in both cases.

PASS has proven successful for all experience levels and has been used to successfully prepare for assessments at all major airlines.

After you’ve placed your order via the PASS dashboard you will be contacted via e-mail by one of our airline assessment experts.

You will be asked to send your current CV or Cover Letter including details about you and your background. With this information, our airline assessment expert will work on your CV or Cover Letter to optimize your chances of getting that important invitation for an assessment!

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